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YOU'RE INVITED!

OUR FIRST LIVE VIRTUAL EVENT WITH ITZY
SEPTEMBER 19, 9 PM KST | 8 PM PH Time

HOW TO AVAIL

Step 1. Purchase Maybelline products with a minimum spend of P599 from our Lazada or Shopee official stores from September 1-17. Once paid order is confirmed, you will be contacted by a Maybelline representative via Lazada or Shopee chat.

Step 2.

REGISTER BELOW TO GET YOUR ACCESS CODE

    NOTE: REGISTRATION LINK WILL OPEN BY SEPTEMBER 10.

  • Once your registration is done and validated, you will receive an email/text with your unique access code to the ITZY Live Virtual Event on September 19!​

    Strictly 1 device per access code is allowed for the event.

Frequently Asked Questions

1. What is the ITZY VIRTUAL EVENT?

The ITZY Virtual Event is an EXCLUSIVE LIVESTREAMING event hosted by Maybelline! The girls will be performing 5 choreographed songs and will be answering some of the most-asked questions of MIDZYs!


2. When and where will the ITZY VIRTUAL EVENT take place?

The ITZY Virtual Event is happening this September 19, 9PM KST (8PM PH TIME) and will perform at the world-famous PARADISE CITY CLUB CHROMA!
The OFFICIAL LIVESTREAM for the ITZY Virtual Event will be through this site: https://www.liveoncast.com/maybellinexitzy
Legal notice: Recording or extracting content, broadcasting or streaming to multiple viewers or any other use of this content other than viewing through the official viewing page and application is strictly prohibited.


3. What songs will ITZY be performing during the exclusive live event?

You’ll have to tune in to find out! You wouldn't want to miss this show!


4. How can I get tickets to the concert?

Purchase any Maybelline products with a minimum spend of P599 from our official Maybelline stores in Lazada (https://www.lazada.com.ph/shop/maybelline) or Shopee (https://shopee.ph/maybellineofficialstore). We will be considering the SUBTOTAL (total value of your order, not including shipping vouchers and coins) of your total order to be able to qualify for the minimum spend.

Situational examples:
1. Customer A: Subtotal of order is P698. Customer A avails of P50 off voucher and uses 100 coins. Final total becomes P548. Customer A is qualified for a FREE ITZY ticket because she met the minimum spend of P599 in her subtotal.
2. Customer B: Subtotal of order is P598. Customer B avails of P50 off voucher. Final total becomes P548. Customer B is NOT qualified for a FREE ITZY ticket because she did not meet minimum spend of P599 in her subtotal.


5. I have purchased a minimum spend of P599 already from Lazada/Shopee, what do I do now?

Yay! You are one step closer to getting your hands on a ticket for the ITZY Live Virtual Event. Please wait for a Maybelline representative to get in touch with you via Lazada/Shopee chat as she will share with you the registration link to get your unique access code to the event!


6. I won tickets through the official Maybelline Page, what is next?

Please wait for the Maybelline PH Team to contact you and send you your UNIQUE ACCESS CODE for the livestream event.


7. I have my ACCESS CODE, how do I verify this?

Head on over to the official live streaming site: https://liveoncast.com/maybellinexitzy
1. Verify your email address
2. Enter your UNIQUE ACCESS CODE
3. You're good to go! See you at the live event on SEPTEMBER 19, 9PM KST or 8PM PH TIME


8. Will there be any merchandise or gift on offer at the live event?

Stay tuned for announcements!


9. How many devices can I watch on with my ticket?

Strictly 1 device per access code is allowed for the event.


10. Which devices can I stream the ITZY Virtual Event on?

You can stream the live event on any of these devices i.e. mobile phone, laptop, PC/desktop, iPad & tablet.


11. Where can I access streaming platform? (PC, Laptop etc.)

You can access the streaming platform on the following browsers - Chrome, Firefox, Safari and Edge on any of these devices i.e. mobile phone, laptop, PC/desktop, iPad and tablet, but the platform does not support Internet Explorer (IE).


12.Is there a minimum internet speed requirement to stream the ITZY Virtual Event?

Yes, ideally your minimum internet speed should be of 5MB/s or more to get a steady streaming experience.


13. Can I share or transfer the broadcast/streaming link and/or unique code to my friends(s), family, colleague, acquaintance etc.?

We are extremely sorry, but that will not be possible. The ITZY Virtual Event is an exclusive event for fans with the special access code. We earnestly request you to not share or transfer the broadcast/streaming link and/or unique code with anyone else as that may result in you not being able to access the Virtual Event.


14. Can I rewatch the ITZY VIRTUAL Event after the show?

The event will have no delayed viewings other than September 19, 9PM KST (8 PM PH Time).
Legal notice: Recording or extracting content, broadcasting or streaming to multiple viewers or any other use of this content other than viewing through the official viewing page and application is strictly prohibited.


15. What language will the ITZY VIRTUAL EVENT be conducted in?

The event will be conducted in Korean and English. Itzy will perform their songs in Korean, and subtitles will be in English.


16. I am resident of Philippines, however I am out of the country currently. Can I still stream the ITZY Virtual Event?

Yes, absolutely! Given you have been issued a code, you can watch the ITZY Virtual Event from anywhere in the world.


17. If my broadcast/stream link isn’t working, what do I do?

Allow us to help you out! Please refresh the link or restart your device or check your network settings. If you continue to face issues we request you to kindly contact: [email protected] and we’ll help trouble shoot!


18. If my broadcast/stream input is pixelated, blurred and constantly keeps getting interrupted, what do I do?

We got you! Please refresh the link, restart your device or check your network settings.


19. If my broadcast/streaming video and audio out of sync, what do I do?

Don't worry, we will help you resolve this! Please refresh the link, restart your device, or check your network settings. If you continue to face issues we request you to kindly contact: [email protected] and we’ll help trouble shoot!


20. Can I post pictures of the ITZY Virtual Event livestream on my social media account?

Yes! Please share your favorite moments from the event on your social media channels. We encourage you to tag @maybellinephshop @maybelline and @itzy.all.in.us


21. During or after the ITZY Virtual Event, canI broadcast, showcase or publish the event on my YouTube channel and/or other digital or social media channels? Will I be facing any disciplinary actions?

Fans are not allowed to record the ITZY Virtual Event and broadcast, showcase or publish it on any digital or other platforms during or after the event. Please note we will be continuously monitoring — digital platforms to check for violations and if an individual is found in breach of this regulation not only will their access to ITZY Virtual Event will be revoked but they may additionally face punitive or penal actions.


22. I received the email containing details for ITZY Virtual Event, but if I forgot to attend it, what do I do? Can | get tickets to any other concert in lieu of the same?

Ah! We are very sorry, but unfortunately, that is not possible. Also, we only have one session of the event and the same will not be repeated or happening again so we hope you will not miss it.


23. What happens if the ITZY Virtual Event is cancelled or rescheduled?

In the event that the ITZY Virtual Event is cancelled or rescheduled due to some unavoidable circumstance, you will be notified of the new date and time.


24. I am having problems OTHER PROBLEMS with watching the LIVESTREAM. Where can I ask for help?

Depending on the issue, please follow instructions below:

*Live-streaming view issues or inquiries (verification, disconnection, etc)
- Kindly check the question icon of the streaming page to submit your inquiry
*Other ticket inquiries or questions not listed above
- Kindly send over a message to Maybelline PH's official Facebook account and wait for a response from the team
Link below:
https://www.facebook.com/maybellinephilippines

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